Frequently Asked Questions
All building block toys in our store will be shipped out with their original retail box in factory sealed condition. But for some reasons, there is no retail box for Germany customers. If you prefer items to be shipped to Germany and come with retail box, please contact us as additional shipping cost might be added.
Why should buy building toys with original retail box?
Buying building toys in sealed retail box can reduce the risk of missing pieces. And it ensures you get what you ordered, for example XINGBAO brand bricks, not other compatible low price and low quality bricks.
New sets with missing parts?
We’re really sorry to hear that something was missing from your new building toy set. But don't worry though, we can send you the parts you need free of charge. Please contact our service team to request missing pieces.
Missing or damaged building instructions?
If the building instructions for your set were missing or damaged when you purchased it, get in touch with us and let us know which set you have and the booklet you need. We’ll send you a downloadable instruction as soon as we can.
Does BuildingToyStore.com ship internationally?
YES! BuildingToyStore.com is happy to ship internationally. We offer regular international shipping (for oversized parcel) and EMS shipping (for parcel dimensions within standards) to worldwide.
Do I need to pay any additional import duties, VAT, customs taxes, or local handling fees?
Customs, VAT, and additional location-specific fees are not charged through our store and will not be included on your order when you check out. Most of the time, you don't need to pay any taxes or handling fees as our shipping company will handle this. But very rarely, sometimes you may be still required to pay a tax before obtaining your package.
What do you use my information for?
We use information you provide for such purposes as responding to your requests, customizing future shopping for you, improving our site and communicating with you.
Order Fulfillment—Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
Personalized Emails—The email address you provide for order processing is used only to send you information and updates pertaining to your order or request.